Account Supervisor

New York

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Account Supervisor

New York
Our Account Supervisors bring value to our clients by passionately and professionally representing the agency on a day-to-day basis. They are the trusted partner and point of contact for mid-level clients partnering with account leadership to deliver operational discipline and delivery excellence, speed to market, resource optimization, and profitability management to their business(es).        

· Oversee operational performance of accounts, ensuring quality work, deadline and budget adherence

· Serve as daily client contact and act as client lead when appropriate; address client issues thoughtfully and effectively

· Build relationships with other internal business partners to meet client needs

· Demonstrate tactical proficiency in paid media, including collaborating with the media and analytics teams

· Contribute to business growth through introducing clients to new capabilities, building network of industry contacts and participating in relevant professional organizations

· Managing client objectives, expectations and timelines and communicating changes/directions to internal team members

· Working integrally with all internal team members to facilitate the process of developing effective strategies and briefs that lead to great work on brief

· Effectively presenting work from a delivery standpoint

· Understanding staffing and scoping requirements

· Owning project management/workflow 

· Serving as a mentor/coach and/or direct manager to junior team members

· Developing and maintaining high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)


· A self-starter and quick learner, able to move projects forward with limited supervision  

· Ideally, several different account experiences delivering programs and integrated campaigns (B2B, digital, tech, etc.)

· Demonstrable knowledge of client and Agency operations

· Experience forming strong client relationships at the lower-to-mid-levels

· Demonstrated capability to get things done on budget and on time

· Strong internal relationships 

· A good listener, someone who reads people and those in a room well (and adapts their style and response accordingly)

· Accountability and calm, confident presence

· Proactive and entrepreneurial 

· An ability and desire to problem solve 

· Willingness to work in a nimble, fast-paced environment


· 4-6 years of related, client facing industry experience managing “the making” or delivery of great work

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Doremus is an agency dedicated to the business of the brand. That means we study business. We believe that a day spent working on creative solutions to a complex problem you've never solved sure beats a day working on a problem you've solved a hundred times. That is why we're here.